Director of Network Operations

Job Description

  • Senior technical leadership and expertise across LAN, WLAN, WAN, Unified Communications, and VPN operating environments supporting multiple data centers or PoPs.
  • Drive modernization, automation, optimization to continuously improve operational effectiveness, agility, performance, availability and cost of the network services and staff
  • Support modernized architecture and services including cloud services and SDN
  • Build and manage vendor relationships and drive cost optimisation
  • The successful candidate will have responsibility and accountability across several key areas, including:
  • Operations planning, strategy & continuous improvement efforts
  • Network tools selection, operations, and administration
  • Establish best-practice methodologies based on metrics-based KPIs for incident/change/problem management in a global, 24×7, high-availability, critical production environment
  • Drive the development of innovative network operations processes and tools from concept to delivery
  • Oversee network operations projects, including budgeting, planning, implementation, maintenance, administration, staffing and logistics.
  • Strong understanding of budgets and financials, and measuring business value with ability to manage projects to budgets
  • Mentor, manage and motivate a high-performing team of managers and engineering professionals and set clear priorities to achieve department goals and KPIs
  • Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.
  • Support adoption of new technologies and tools, and recommend capability improvements to network and security operations.
  • Analyze network from a cost, capacity, and forecast perspective, and evaluate new network operations technologies and applications.
  • Work closely with other departments to proactively ensure network operations capabilities are capable of handling emerging and future business requirements.
  • Ensure service-level targets are met, and address all service-level complaints.
  • Network operations incident management, change management and problem management, as well as network security function
  • Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally.
  • Responsible for efficient management of technology portfolio including hardware, WAN circuits and contracts, contract services



  • The ideal candidate should be a senior leader with strong leadership skills and solid background in network operations, engineering, tools and technologies
  • Experience leading a network operations team in a dynamic, transformational environment
  • Proven track record of driving change and transformation in network operations processes, tools and technologies
  • Prior experience in driving and leading enterprise technology and cultural transformation programs highly desired
  • Experience working with highly-effective engineering teams through major technology transitions
  • Demonstrated understanding of tools and technologies in network operations ecosystem
  • Must be technical and have a firm grasp of core network fundamentals as well as latest innovations in the industry such as software-defined networking.
  • Core network topics and technologies include: Network design, routing protocols and topology design, VPN, firewall, wireless networks unified communications, L2/L3 design, TCP/IP, DNS, DHCP, and application layer protocols such as HTTP
  • Firm understanding of load balancing and traffic management such as MPLS-TE, BGP
  • Solid knowledge and hands on experience of MPLS, H-VPLS, IS-IS, BGP, OSPF on various platforms such as Cisco, Juniper, and Extreme
  • Experience in managing cost reduction programs
  • Excellent communicator and able to drive consensus across diverse technology teams
  • Must be open to new technologies and methodologies and have the ability to successfully institute change in the organization
  • Track record in developing and mentoring staff
  • Demonstrated experience of metrics-driven management and accountability
  • At least 5 years experience of senior roles in complex network operations
  • Industry certifications such as CCIE, JNCIE, RHCE, ITIL are highly desired


Work with us!

Frontiir welcomes for the talent of all experience levels and industries to join in our efforts.