Bad customer service… Cannot started to loan administrator. Been re-finance techniques. Turned in all the papers, skipped 5 closings. However prepared! Losing money. Cumbersome customer care. Crappy offer! Exactly how performed they arrive at cuatro.5 billion when you look at the conversion process? Ask your States Attorneys Office.
They keep transferring us to the latest loan processors
Awful customer care. I have already been writing about an excellent refinance as the zero nearer to closing than just I became during the Summer. Support service was a joke. They simply import us to each person, i am also bounced up to particularly a golf ball. Really distressed and you may aggravated and you will have always been swinging my financial asap. Do not strongly recommend The brand https://clickcashadvance.com/loans/payday-loans-with-prepaid-debit-card/ new Rez after all.
My personal mortgage is actually having Ditech plus it try sold so you’re able to New Rez
Avoid the use of NEWREZ….most significant mistake You will find made. Come trying to refi. As Could possibly get it is now Oct still wishing. We have delivered an identical documentation when you look at the many times. Are unable to visited somebody by the mobile phone. My financing is actually recognized 2 months before nevertheless wishing. This company was bull crap wade in other places.
Brand new Rez is the worst mortgage lender!! The latest Rez called and you may open to refi my personal mortgage within an effective lower interest rate. The borrowed funds Administrator Ryan explained it would be simple no issue. The guy including said no need for another assessment due to the fact loan was only one year dated and in addition we weren’t bringing people more money away! HA… 5 weeks later he or she is requesting docs they curently have. The borrowed funds Processor you should never see the docs I upload on the safer webpages. The fresh new seriously worst bank I’ve ever worked with! Cut new fury and find several other financial!!
NewRez/Shellpoint obtained all of our home loan of Ditech. Very first commission to NewRez was at , and therefore i put up via the NewRez site to have automatic money on the firstly every month. Most of the went well up until . It never ever grabbed brand new percentage that was supposed to be removed from your checking account! We did not notice up until we got a visit with the out-of some uncommon matter claiming they were NewRez, didn’t keep in touch with her or him even as we don’t acknowledge the number. Checked our membership on line thru the website and you can reduced and you may view the fresh October percentage had not started automatically gotten! Had toward cellular phone that have NewRez customer care immediately to obtain aside the thing that was happening and are advised it had been some sorts of glitch. Actually, money having been move to have commission really well as the ! There clearly was an abundance of cash in the fresh checking account for this! I spoke with a couple additional persons into the , to the 2nd people using commission over the phone having the fresh new report off her that there will be no late charges, zero fee plus it is ACH. These days it is and on their page its proving me personally that it is an enthusiastic unapplied commission! What the deuce, this is the Oct step one percentage and must was applied therefore Quickly to your . Therefore we log on to the device again together with them today and you will ask what’s happening? Is advised you to she’d quickly consult it be placed on the latest Oct percentage and you’re not later We called all of our financial immediately after conversing with NewRez for the and you will the lending company told you no take to in the percentage was questioned by NewRez/Shellpoint, it (the financial institution) aren’t ending people commission and we enjoys numerous money to fund 4 several years of payments! We have less than 1 year kept on this first financial as they are absolutely offered visiting the condition attorneys general’s office, the higher organization bureau, employing an attorney and you will using which of today. Our on the internet account that have NewRez reveals the second fee to-be auto-paid back is set having The fall of step 1, however, if we try to go through the planned automatic costs, it tells us we simply cannot due to the fact account is past due. This is so wrong with the of a lot membership! I have Never been later during the 29 ages with these financial commission and in addition we provides the greatest credit score more than 850! Will they be today browsing fuck the credit history? Prevent Her or him!